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1 – Your Privacy is Our Priority
The Espace Horloger (“EH”) is committed to protecting the confidentiality of its customers’ personal information. The EH Privacy Policy (“Privacy Policy”) applies to all personal data as defined below, including personal data collected or submitted through our website, via our social networks, or any other channel as described below.

Please note that if you cannot or do not wish to provide us with the personal information we need, we will not be able to provide you with the information, goods, or services you wish to receive.

The EH is fully responsible for processing your personal data as defined by our Privacy Policy, which you can find here, and this processing depends on the EH product(s) that interest you or for which you are signing up. The EH is committed to ensuring that your personal data is processed in accordance with data protection and privacy legislation.

2 – Personal Data
The term “personal data” includes all information that can identify you.
We may collect, store, and use the following information about you:

  • Name and contact details (e.g., postal code, email address, phone number)
  • Account or user ID information (e.g., username, profile picture, social media account ID)
  • Country of residence or nationality
  • Technical information, such as nickname, IP address, device, system, or browser data, information collected by cookies and web beacons or other technologies, server log file data, application usage data, location data, pages viewed, and website navigation
  • Preferences
  • Company name and address

How Do We Collect Personal Data?
We collect personal data in several ways:

  • Directly from you: This includes all personal information you submit to us directly or that we collect when you take an action that allows us to do so, such as in the following cases:
  • Offline: We collect personal data offline, for example, when you contact our customer service, subscribe to a product or service, or when you send us written information.
  • Online: We collect your personal data through the EH services, for example, when you sign up for a newsletter, request an offer on a product or service.
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We also collect personal data through the following means:

  • Through cookies: Cookies allow browsers to transmit data from a computer or any other device for archiving or other purposes. If you do not want information to be collected through the use of cookies, most browsers offer a simple setting that allows you to refuse the use of cookies.

How Do We Use Personal Data?
We will use your personal data for the following purposes:

  • Your personal data will be processed by the EH to complete your booking, deliver the products, and provide the services you have ordered, as well as for customer service, administrative services, or as necessary to perform the contract between you and us or as further described in this policy.
  • We may also use personal data:
    • To provide customer service or send service-related information, via various channels such as SMS, messaging services like WhatsApp, Facebook Messenger, chatbots, or emails.
    • Where applicable, to establish, exercise, or defend legal claims;
    • To detect, investigate, or prevent information security incidents, fraud, misrepresentations, security incidents, or crimes;
    • To comply with applicable legal, regulatory, and compliance requirements.

How Do We Share Personal Data?
We do not share your personal data.

What Legal Basis Do We Rely On to Collect and Use Personal Data?
Processing some of your personal data is necessary to provide you with services in accordance with the agreement you enter into with us. Without this information, we would not be able to provide certain services.

On other occasions, we process your data when the law requires us to do so (for example, if we are required by a court order or any applicable law to process data).

Security
We implement appropriate organizational, technical, and administrative measures to ensure that personal data under our control is accurate and up-to-date and to protect personal data against unauthorized or unlawful processing and accidental loss, destruction, or damage.

Unsubscribe
If you wish to stop receiving marketing communications from us at any time, you can use the unsubscribe feature in our marketing communication you received or let us know using the contact information listed in the “Contact Us” section. In your request, please make it clear that you wish to stop receiving marketing communications from us. Please note that changes may not take effect immediately; however, we will strive to respond to your requests as quickly as possible.

How Long Do We Retain Personal Data?
We will only retain your personal data for as long as necessary for the purposes for which it was collected or within the time limits required by law and market practices unless further retention of these data is required to comply with a legal obligation or for the establishment, exercise, or defense of legal claims or unless a specific retention period has been communicated.

We will retain non-essential parts of your personal data for marketing purposes until you withdraw your consent, but in no case beyond 10 years after the use of one of our services or the last delivery of one of our products.

Updates to This Privacy Policy
Our Privacy Policy may be updated from time to time. We will not significantly reduce your rights under this Privacy Policy without notifying you in advance. We will post any changes to the Privacy Policy on this page, and before making such changes, we will highlight a notice of it. When required by law, we will seek your prior consent to any changes.

Your Rights
We respect your rights to access and control your information and will respond to requests in accordance with applicable privacy and data protection laws. We may ask you to verify your identity and provide additional details to help us respond to your request.

Depending on the legal basis for processing on which we rely, you have the right to:

  • Request access to your personal data;
  • Request that we correct or complete personal data that is inaccurate or incomplete;
  • Request that we delete your personal data, which we will do if required by applicable privacy and data protection law;
  • Restrict the processing of your personal data, in certain circumstances;
  • Request that we provide you with copies of your personal data in a machine-readable format or transfer them between different services;
  • Object to certain types of processing, including where we process your personal data based on our legitimate interests and for direct marketing purposes; and
  • Where we have asked for your consent to process your data, to withdraw that consent.

These rights are limited in some situations under applicable privacy and data protection laws – for example, where we can demonstrate that we are subject to a legal obligation or have other legitimate grounds to process your data.

If you wish to exercise these rights, please contact us using the details below. We hope to answer any questions you may have about how we process your data. However, if you have unresolved concerns, you also have the right to complain to the data protection authorities.

Contact Us
If you wish to obtain a copy of the information held by the EH about you; a copy of the standard data protection clauses, or if you wish to exercise any of your rights, please contact us.

If you have any comments regarding the processing of your personal data, you have the right to contact the supervisory authority of the country in which you reside.